Refund Policy

Who handles refunds

Payments for ChainSignal are processed by Creem, the trading name of Armitage Labs OÜ (registry code 16977866), Rotermanni 14, Tallinn 10111, Estonia, as Merchant of Record. Creem is the seller of record for your transaction, and its Buyer Terms also apply.

Ask us first: email support@chainsignal.dev and we will approve eligible refunds. Creem then executes the refund to your original payment method — all refunds and chargebacks are handled exclusively by Creem.

14-day cooling-off period

If you are a consumer in the EU or UK, you have a statutory right to withdraw from a purchase of digital services within 14 days. Where you asked us to start the service immediately — which is what happens when you subscribe and use it — that right may be reduced in proportion to the use you have already made. We will not use that as a reason to refuse a good-faith request inside the first 14 days.

Our approach

• Within 14 days of your first payment: if ChainSignal is not what you expected, email us and we will arrange a full refund. You do not have to justify it.
• Renewal you did not intend: if a subscription renewed and you had not used it in that period, contact us within 14 days of the charge and we will refund it.
• Service failure: if the Service was substantially unavailable for a meaningful part of your billing period, contact us and we will refund or credit it fairly.
• Part-used periods: we do not normally refund a period you have used. Cancelling stops the next renewal and you keep access until the period ends.

What we cannot refund for

We cannot refund on the basis of trading losses or decisions you made using the Service. ChainSignal is analytics software and does not give financial advice, does not guarantee data accuracy, and provides alerts on a best-effort basis with no guarantee of delivery. This is set out in our Terms.

How to request

Email support@chainsignal.dev with the email address on the account and the approximate date of the charge. We respond within 5 business days. If we do not resolve it, you can escalate to Creem directly using the receipt Creem emailed you at purchase.

Cancelling

Cancel any time from Account → Manage subscription, which opens the Creem customer portal. Cancellation stops future renewals and you keep access until the end of the period you have already paid for; it is not itself a refund of that period.